Tangled Support
Need help with account access, groups, chats, safety reports, privacy requests, or account deletion? We handle support by email.
Contact
Include your account email, device type, and a short description of the issue for faster resolution. For urgent safety concerns, use the subject line "Safety Report."
What to include in your email
To help us resolve your issue faster, please include:
- the email address associated with your account
- your device type and operating system
- a short description of the issue
- screenshots, if helpful
- the approximate date and time the issue happened
Common support topics
You can contact us for help with:
- login or sign-in issues
- account access problems
- photo or account detail issues
- groups, knocks, chat, or messaging issues
- notification problems
- bug reports
- safety reports for harassment, threats, exploitation, or predatory behavior
- privacy or account deletion requests
Safety reports and zero-tolerance enforcement
Tangled has zero tolerance for sexual exploitation, child sexual abuse material, grooming, trafficking, violent threats, and predatory behavior.
To report objectionable content or abusive users, email tangled@tangledsocial.com with the subject line "Safety Report" and include:
- the username(s) involved
- relevant screenshots or message references, if available (optional)
- where it happened and whether your information is firsthand or secondhand
- the date and approximate time
- any immediate risk details
We prioritise safety reports by risk and available information. Review times vary; support is not monitored in real time. Reports are allegations, not findings. When we confirm a violation, we take appropriate action, including removing content and removing, suspending, or banning offending accounts.
Moderation appeals
Email tangled@tangledsocial.com with the subject Moderation Appeal, your account identifier, the decision and relevant context or corrections. We review appeals while protecting reporters and sensitive information. Doxxing or harassment affecting you is assessed separately from allegations against you.
Read our Community Guidelines for reporting, evidence limits and enforcement standards. Screenshots are optional; do not send unrelated private information, passwords, one-time codes or illegal sexual material.
Privacy and account deletion requests
To request access to, correction of, or deletion of your account information, email us at tangled@tangledsocial.com with one of these subject lines:
- Privacy Request
- Delete My Account
We may ask you to verify your identity before completing certain requests.
Safety note
Support is not monitored in real time and should not be used for emergencies or urgent safety situations. If you believe there is an immediate risk of harm, contact local emergency services.
Response time
- Safety reports: prioritised by risk and available information; no fixed response deadline.
- General support requests: we aim to respond within 2 to 5 business days.