Tangled Support

To help us resolve your issue faster, please include:

• the email address associated with your account
• your device type and operating system
• a short description of the issue
• screenshots, if helpful
• the approximate date and time the issue happened

You can contact us for help with:

• login or sign-in issues
• account access problems
• profile or photo upload issues
• matching, chat, or messaging issues
• notification problems
• bug reports
• safety reports for harassment, threats, exploitation, or predatory behavior
• privacy or account deletion requests

Tangled has zero tolerance for sexual exploitation, child sexual abuse material, grooming, trafficking, violent threats, and predatory behavior.

To report objectionable content or abusive users, email tangled@tangledsocial.com with the subject line "Safety Report" and include:

• the username(s) involved
• screenshots or message excerpts
• the date and approximate time
• any immediate risk details

We review safety reports promptly, typically within 24 hours, and prioritize urgent risks immediately. When we confirm a violation, we take appropriate action, including removing content and removing, suspending, or banning offending accounts.

To request access to, correction of, or deletion of your account information, email us at tangled@tangledsocial.com with one of these subject lines:

• Privacy Request
• Delete My Account

We may ask you to verify your identity before completing certain requests.

Support is not monitored in real time and should not be used for emergencies or urgent safety situations. If you believe there is an immediate risk of harm, contact local emergency services.

• Safety reports: reviewed promptly, typically within 24 hours, with urgent risks prioritized immediately.
• General support requests: we aim to respond within 2 to 5 business days.