Terms of Use

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that:

• you meet the minimum age requirement;
• you are legally able to enter into a binding agreement; and
• your use of the Service does not violate any applicable law or regulation.

If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

Use one active personal account unless we authorise an exception. Never use additional accounts to evade a restriction or block, impersonate someone, or manipulate reports, bookings or promotions. Contact support about accidental duplicates or recovery problems; those do not automatically warrant a ban.

You may need to create an account to use some parts of the Service. You agree to:

• provide accurate, current, and complete information;
• keep your login credentials secure and confidential;
• promptly update your information if it changes; and
• accept responsibility for activity that occurs under your account.

We may suspend or terminate your account if we believe you have violated these Terms or if your account is used in a way that could harm Tangled, other users, or third parties.

Tangled is a social platform designed to help users connect through profiles, conversations, groups, events, and related community features. We may add, remove, modify, or suspend features at any time.

We do not guarantee that:

• you will find matches, groups, friends, or events that meet your expectations;
• other users will respond to you;
• the Service will always be available, uninterrupted, secure, or error-free; or
• any user content will be accurate, complete, or reliable.

Our Community Guidelines form part of these Terms and explain the standards, examples, reporting process and appeals.

You may not use Tangled to:

• violate any law or regulation;
• harass, threaten, intimidate, stalk, abuse, or harm another person;
• dox people, circulate private information to target or endanger them, organise targeted rumour campaigns, or retaliate against reporters, witnesses or people appealing decisions;
• knowingly fabricate evidence, make malicious reports, or coordinate reporting to manipulate moderation;
• post or share unlawful, defamatory, obscene, hateful, sexually exploitative, or otherwise objectionable content;
• create, share, request, promote, or facilitate child sexual abuse material, grooming, trafficking, non-consensual sexual content, or other sexual exploitation;
• impersonate another person or misrepresent your identity or affiliation;
• collect, scrape, or harvest user data without permission;
• send spam, scams, phishing messages, or other unsolicited communications;
• upload malware, viruses, or harmful code;
• interfere with the operation or security of the Service;
• attempt to gain unauthorized access to accounts, systems, or networks;
• use the Service for commercial solicitation without our written permission; or
• encourage or facilitate unsafe or illegal offline conduct.

We may investigate violations and remove content or restrict accounts at our discretion.

Tangled has zero tolerance for sexual exploitation, child sexual abuse material, grooming, trafficking, violent threats, and predatory behavior.

You can report objectionable content or users through our in-app reporting tools or by emailing tangled@tangledsocial.com with the subject line "Safety Report."

We prioritise reports according to the apparent safety risk and available information. Reports are allegations, not findings; multiple reports alone do not establish a violation. Good-faith reports that cannot be substantiated are not automatically false reports. Automated tools may assist triage, but account sanctions require human review. Review times vary and we do not guarantee a response within a fixed period. Confirmed violations may lead to content removal, restrictions or bans.

We may preserve evidence and, where appropriate or required by law, report matters to law enforcement or relevant authorities.

The Service may allow you to create, post, upload, submit, send, or display content, including profile information, messages, photos, text, comments, event details, and other materials ("User Content").

You retain ownership of your User Content. However, by submitting User Content through the Service, you grant Tangled Social a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, display, perform, distribute, and otherwise use that User Content solely for the purpose of operating, improving, promoting, and providing the Service.

You are solely responsible for your User Content and for the consequences of posting or sharing it. You represent and warrant that:

• you own or have the necessary rights to your User Content;
• your User Content does not violate these Terms, applicable law, or any third-party rights; and
• your User Content is not misleading, unlawful, or fraudulent.

We may remove or restrict User Content at any time if we believe it violates these Terms or may expose Tangled or others to harm or liability.

We do not monitor activity on other services. We may assess information provided about off-platform conduct directly connected to Tangled interactions or events, or presenting a credible risk to member safety. We cannot promise a full investigation, identify anonymous sources, resolve private disputes or remove content from other services. Moving a conversation off-platform is not itself misconduct.

Tangled may facilitate introductions, messaging, group participation, or attendance at events, including events organised by users or third parties.

You understand and agree that:

• you are solely responsible for your interactions with other users;
• Tangled does not control or guarantee the conduct, identity, intentions, or safety of users or third parties;
• any decision to meet in person, share personal information, or attend an event is at your own risk; and
• Tangled is not responsible for the actions of users or third parties, whether on or off the Service.

Always use caution and good judgment when interacting with others online or offline. If you feel unsafe or experience misconduct, stop interacting and contact the appropriate authorities where necessary.

Your use of the Service is also governed by our Privacy Policy, available at:

https://www.tangledsocial.com/privacy

Please read it carefully to understand how we collect, use, and disclose information.

The Service may contain links to third-party websites, services, or content. We do not control and are not responsible for third-party services or their terms, privacy practices, or content.

Your use of third-party services is at your own risk and may be subject to separate terms and policies.

The Service, including its design, software, text, graphics, logos, trademarks, and other content provided by Tangled, is owned by or licensed to Tangled Social and is protected by intellectual property and other laws.

Except as expressly permitted by us in writing, you may not:

• copy, modify, distribute, sell, lease, license, or exploit any part of the Service;
• reverse engineer or attempt to extract source code, except where prohibited by law; or
• use our name, branding, or materials without permission.

"Tangled" and related names, logos, and branding are the property of Tangled Social or its licensors.

Responses depend on the seriousness of the risk, context and available evidence. We may issue guidance or warnings before restricting access, but serious safety risks may require immediate protective action without prior notice. A temporary protective restriction is not a confirmed finding and should have a review date.

You may appeal by emailing tangled@tangledsocial.com with the subject Moderation Appeal, your account identifier, the decision and relevant context. We aim to explain the behaviour and rule at issue without exposing reporters or sensitive information, and use a different reviewer where feasible. Protection from doxxing and harassment does not depend on the outcome of an appeal.

You may stop using the Service at any time.

We may suspend, restrict, or terminate your access to the Service at any time, with or without notice, if:

• you violate these Terms;
• we believe your conduct creates risk or possible legal exposure;
• required by law; or
• we discontinue the Service or any part of it.

Upon termination, the rights granted to you under these Terms will end immediately. Sections that by their nature should survive termination will survive, including sections relating to intellectual property, disclaimers, limitations of liability, indemnity, and dispute resolution.

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory.

To the maximum extent permitted by applicable law, Tangled Social disclaims all warranties, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, secure, accurate, or free from errors, viruses, or harmful components.

To the maximum extent permitted by applicable law, Tangled Social and its affiliates, officers, directors, employees, contractors, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, business opportunity, or other intangible losses, arising out of or relating to your use of or inability to use the Service.

To the maximum extent permitted by applicable law, Tangled Social's total liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of:

• the amount you paid to Tangled Social for the Service in the 12 months before the claim arose; or
• SGD 100.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold harmless Tangled Social and its affiliates, officers, directors, employees, contractors, and licensors from and against claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to:

• your use of the Service;
• your User Content;
• your violation of these Terms; or
• your violation of any law or third-party rights.

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service, by email, or by other reasonable means.

Material changes will state their effective date. Newly introduced offences will not be applied retroactively to justify earlier decisions. The updated Terms will become effective when posted unless otherwise stated. Your continued use of the Service after the effective date means you accept the updated Terms.

These Terms are governed by and construed in accordance with the laws of Singapore.

If you have a dispute or complaint relating to the Service or these Terms, please contact us first at tangled@tangledsocial.com and we will try to resolve the matter in good faith.

If a dispute cannot be resolved informally, the courts of Singapore will have exclusive jurisdiction over the dispute, and you submit to the exclusive jurisdiction of those courts.

If you have questions about these Terms, contact us at: